This policy describes how QMA handles refunds. Payments are processed by the Merchant of Record (the seller of record) identified at checkout; refunds are processed through them under the rules below.
Money-back guarantee
Monthly and annual subscriptions include a 14-day money-back guarantee from the first charge — if you are not satisfied, contact us and we will refund that period.
Founder Lifetime
The one-time Founder Lifetime purchase is final once access is granted, except for the statutory withdrawal right (below) and cases of technical failure or an accidental duplicate charge.
Statutory withdrawal right (EU)
EU consumers have a statutory right of withdrawal for distance contracts. For digital services made available immediately, this right is governed by the consent given at purchase and applicable law. The specific terms are shown at checkout and in the Terms of Service.
When refunds are not provided
- Periods already elapsed and actively used (outside the guarantee window).
- Cancelling mid-period — your access remains until the period ends.
How to request
Email [email protected] with your account email and reason. Refunds are issued to the original payment method, usually within a few business days (per the Merchant of Record).
Operator: Czech sole trader, IČO 48783447. The seller of record for each transaction is the Merchant of Record identified at checkout. Contact: [email protected].